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What I will need from you:
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Time from the people who are involved in the process (in most cases, a full customer journey can be mapped in a couple of hours, with a break in the middle)
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Ideally a room to fit everyone in (remote is not ideal for this kind of exercise, but I can facilitate if getting people together is impossible)
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Lots of post-its and a whiteboard
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A point of contact for reviewing the process map
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What you will get:
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A full process map delivered in your preferred document type (I prefer LucidChart, but can do it in PowerPoint or Google Slides if necessary)
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A couple of rounds of iterations in case something isn't quite right
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Business Critical processes identified
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Any potential bottlenecks or inefficiencies highlighted
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How long will it take?
Generally I'll need between half a day to a day (depending on the complexity and number of the process) with the relevant people in your team, and I will be able to deliver your process map within three business days. We can be all done within a week!
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What will it cost?
The more complex the process, the more of my time you will need. I also find that the more complex the process, the more iterations and updates that are needed. So please do reach out so I can give you a firm quote. As a ballpark, an average session will be around £900 + VAT (plus any travel expenses if required).