Process Mapping Workshop

Sometimes all you need is someone to come into your office and facilitate a workshop to map out your processes.

What I will need from you:

Time from the people who are involved in the process (in most cases, a full customer journey can be mapped in a couple of hours, with a break in the middle)
Ideally a room to fit everyone in (remote is not ideal for this kind of exercise, but I can facilitate if getting people together is impossible)
Lots of post-its and a whiteboard
A point of contact for reviewing the process map

What you will get:

A full process map delivered in your preferred document type (I prefer LucidChart, but can do it in PowerPoint or Google Slides if necessary)
A couple of rounds of iterations in case something isn't quite right
Business Critical processes identified
Any potential bottlenecks or inefficiencies highlighted

How long will it take?

Generally I'll need between half a day to a day (depending on the complexity and number of the process) with the relevant people in your team, and I will be able to deliver your process map within three business days. We can be all done within a week!

What will it cost?

The more complex the process, the more of my time you will need. I also find that the more complex the process, the more iterations and updates that are needed. So please do reach out so I can give you a firm quote. As a ballpark, an average session will be around £900 + VAT (plus any travel expenses if required).